SHIPPING & RETURNS

SHIPPING POLICY

Welcome to Dezigner Ltd's Shipping Policy! We take pride in delivering your personalised handmade gifts with care and efficiency. Our shipping methods are designed to ensure that your special items reach you in perfect condition. We believe in transparent and affordable pricing, so you can shop with confidence knowing that your shipping costs are reasonable.

RETURN & EXCHANGE POLICY

At Dezigner Ltd, we strive to ensure your complete satisfaction with every purchase. Please review our returns policy below to understand your rights and our procedures for returns:

Personalised Items

Due to the customised nature of personalised items, we are unable to accept returns or exchanges unless the item arrives damaged or defective. If you receive a personalised item that is damaged or incorrect, please contact our customer service team within 7 days of receiving your order at sales@dezigner.ltd with your order number and a photo of the issue. We will promptly address the situation and offer a replacement or refund as necessary.

Non-Personalised Items

For all non-personalised items, we offer a 14-day return policy. If you are not completely satisfied with your purchase, you may return the item within 14 days of delivery for a full refund or exchange. The item must be unused, in its original condition, and in the original packaging.

Please Note

Original shipping costs are non-refundable.
Items returned without prior authorisation will not be accepted.

We value your business and are committed to providing high-quality products and exceptional customer service. If you have any questions or need assistance, please do not hesitate to contact us at sales@dezigner.ltd